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Dr. Janice Derr covers all aspects of statistical consulting. Using text and video, she integrates three themes that form the perspective of the book. First, a statistician should treat each client as a potential collaborator. Second, diversity must be appreciated. Students will see a variety of cultures, styles of communication and negotiation, and learning preferences in the book. Third, experienced statisticians and clients must work together in the process of training statistical consultants. On the CD-ROM, video segments bring the material to life and cover each aspect of statistical consulting by demonstrating good and bad techniques.

This book is intended for the statistician or student interested in becoming a statistical consultant, as well as clients who need to understand what is involved in the consulting process. It discusses different consulting environments, provides detailed descriptions of communication skills a consultant must possess, and provides concrete examples and case-studies of varying complexity. Emphasis is placed on the importance of engaging the client's understanding of the purpose and interpretation of statistical procedures.

Feedback is an essential part of communication, coaching, management, and human resource practices. Yet the essential elements that make feedback more effective often fail to go beyond the pages of academic journal articles and into the workplace where they could greatly improve communication and performance. This book is an easy-to-use resource that applies classic and current research findings to create actionable, evidence-based tactics that consulting psychologists, consultants, managers, and HR personnel can use to improve feedback exchanges in any work environment. The authors present a simple and straightforward model of the feedback process that includes four critical elements that can make or break a feedback exchange:·the actions and behaviors of the feedback provider,·the content of the message,·the beliefs and perceptions of the feedback recipient, and·the context in which feedback is provided.Each chapter includes a case example that highlights key takeaways from the research and illustrates how consultants can apply these concepts and strategies in real scenarios.

This book is intended for the statistician or student interested in becoming a statistical consultant, as well as clients who need to understand what is involved in the consulting process. It discusses different consulting environments, provides detailed descriptions of communication skills a consultant must possess, and provides concrete examples and case-studies of varying complexity. Emphasis is placed on the importance of engaging the client's understanding of the purpose and interpretation of statistical procedures.

Feedback is an essential part of communication, coaching, management, and human resource practices. Yet the essential elements that make feedback more effective often fail to go beyond the pages of academic journal articles and into the workplace where they could greatly improve communication and performance. This book is an easy-to-use resource that applies classic and current research findings to create actionable, evidence-based tactics that consulting psychologists, consultants, managers, and HR personnel can use to improve feedback exchanges in any work environment. The authors present a simple and straightforward model of the feedback process that includes four critical elements that can make or break a feedback exchange:·the actions and behaviors of the feedback provider,·the content of the message,·the beliefs and perceptions of the feedback recipient, and·the context in which feedback is provided.Each chapter includes a case example that highlights key takeaways from the research and illustrates how consultants can apply these concepts and strategies in real scenarios.

The thought-provoking, timely second edition continues to offer a comprehensive, global perspective on organizational communication. The authors' multinational experience, consulting and teaching expertise, enthusiasm for their subject, and engaging style of writing create an inviting foundation for the exploration of this multifaceted topic. Each chapter demonstrates the practicality of theory and how practice contributes to the development of theory, while challenging readers to build on established knowledge to develop new approaches to the pressing problems in complex, multicultural organizations. The text is organized topically around the most important issues in organizational communication. Five themes recur throughout the chapters: the interdependence of internal and external forms of organizational communication, the disciplinarity and multidisciplinarity of organizational communication, global and multicultural perspectives of organizational communication, the unity of the

Crack the Case System is a complete training program, covering every aspect of the infamous “case interview” favored by top management consulting firms and a growing number of Fortune 500 companies. David Ohrvall’s step-by-step approach combines practical instruction on structuring, analytics and communication, as well as insider tips and insights gained from training thousands of candidates. CTCS includes over 150 bonus videos on mbacase.com, 42 practice cases, homework and drills. About the author: David Ohrvall is the global expert on the topic of case interviews. A dynamic and sought-after speaker, he trains several thousand MBAs and undergraduates each year at premiere business schools around the world, including Wharton, Stanford, Harvard Business School, Chicago Booth, Duke’s Fuqua School of Business, INSEAD, Oxford and Cambridge. David also has an extensive private coaching practice that has helped launch hundreds of candidates into consulting, venture capital, and a variety of industries. David is a former management consultant (Bain & Company), and a graduate of the Wharton School (MBA & undergrad). Learn more about David at www.mbacase.com.

As a leadership development consultant, leadership coach, and a life coach, communication and goal setting is critical. Whether I’m working in the executive coaching consulting world, or the extremely enjoyable coaching for life world, Coaching Your Way to Success has enabled me to help others on their path to success.

Anthony is president of a training and communications consulting firm specializing in the financial services and insurance industries. He presents sales professionals with a training approach he developed in the mid-1990s, based on the principles of emotional intelligence. The text discusses the five steps of Anthony's ARROW Program awareness, restraint, resilience, others (empathy), and working with others (building rapport) and how to use the program to improve sales performance. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In SIMPLE, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line. Examining the best and worst practices of an array of organizations big and small-including the IRS, Google, Philips, Trader Joe's, Chubb Insurance, and ING Direct, and many more-Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique. In these illuminating pages you will discover, among other things:Why the Flip camera became roadkill in the wake of the iPhoneWhat SIMPLE idea allowed the Cleveland Clinic to improve care and increase revenueHow OXO designed a measuring cup that sold a million units in its first 18 months on the marketWhere Target got the idea for their "ClearRX" prescription systemHow New York City simplified its unwieldy bureaucracy with three simple numbers By exposing the overly complex things we encounter every day, SIMPLE reveals the reasons we allow confusion to persist, inspires us to seek clarity, and explores how social media is empowering consumers to demand simplicity. The next big idea in business is SIMPLE.

Whether you’re making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication is essential. Based on the same concepts that guide the author’s award-winning training and consulting company, Well Said! teaches readers to put themselves in their audience’s shoes and tailor their messages to the needs of decision makers. Darlene Price reveals the simple but powerful techniques you can use to prioritize, organize, and economize your words so that your communication wins the day. Complete with real-life examples illustrating the concepts in action, this handy guide shows how to use the words and phrases that get people to listen, capture and hold an audience’s attention, gain instant credibility with decision makers, optimize body language, handle QA with finesse, make connections, shine with or without PowerPoint, perfect the elevator pitch, and much more. You don’t have to be a motivational speaker to get through to others. By placing words carefully and with confidence, you’ll captivate your audience and make big things happen in your career.